(702) 900-2037 support@coinhubatm.com

FAQs / Frequently Asked Questions

7
What do I need to bring to buy Bitcoin at a Coinhub Bitcoin ATM?

You need:

 1) Mobile Phone to receive SMS verification code

 2) Bitcoin Wallet (Our machines are compatible with any Bitcoin Wallet; if you do not have a wallet, the license-partnered Coinhub Bitcoin Wallet can be downloaded on your mobile phone’s APP Store)

 3) Cash

 4) Drivers License (Only required for customers buying or selling $2,000 or more)

Our machines only accept Cash as a payment method. If you would like to purchase cryptocurrency with a Debit/Credit Card, you may make a purchase online and have it completed in minutes by going to coinhubatm.com/buy-online

I do not have a Bitcoin Wallet. What is a Bitcoin Wallet?

Our machines are compatibile with all Bitcoin Wallets.

Please download a Bitcoin Wallet from the APP Store on your mobile phone. You can consider downloading the license-partnered Coinhub Bitcoin Wallet from the APP Store.

A Bitcoin Wallet is an electronic wallet where you store your Bitcoins. The most commonly used wallets are those that are on your phone. You can download a Bitcoin Wallet on your smartphone by going to your Apple or Android APP Store and searching “Coinhub Bitcoin Wallet” to find the Bitcoin Wallet of our licensed partner CHB Holdings. You may however choose a wallet of your choice and this wallet becomes your safekeeping. Our machines are compatibile with all Bitcoin Wallets. Only you will have access to it and Coinhub does not have access to your Bitcoin Wallet nor any responsibility for your use of any wallet. It is recomended to do your research on which Bitcoin Wallet to use prior to buying Bitcoin from a Coinhub Bitcoin ATM. Coinhub offers great convenience to purchase Bitcoin and the highest daily purchase limits!

What are the transaction limits?

Our limit is $25,000 per day!

At $2000 you will be asked to scan your Drivers License. If you would like to purchase more than $3000, you will need to provide a 9 digit Tax ID. Everything is scanned and completed right at the ATM within minutes for a transaction.

Why haven't I received my Bitcoin yet?

When you Buy Bitcoin at a Coinhub Bitcoin ATM, the Bitcoin is sent to you immediately upon purchase at the ATM and the Bitcoins can be seen on the the blockchain being transferred to your wallet.

Depending on the wallet you are using, the wallet may require between 3-6 confirmations before the bitcoin displays in your wallet and is spendable. Each confirmation usually takes on average 10 minutes.

Our customers usually see their Bitcoins arrive with completed confirmations around 45 minutes after purchase depending on the wallet they are using.

However, it can potentially take up to an hour or more for your bitcoin to be deposited in your wallet after you complete your order if your wallet provider requires even more confirmations. Also, the blockchain network sometimes experiences delays that are out of our control.

Coinhub makes sure you receive your Bitcoins immediately! Our support line is always open incase of any questions.

Why do you need my Drivers License?

Coinhub is a registered Money Services Business and must comply with the BSA and USA Patriot Act.

The Law requires that we “know our customer” and are required to collect certain customer information at certain thresholds.

Can I send someone money through the ATM?

No. Coinhub’s Bitcoin ATM is to be used for personal purchase of crypto ONLY. Our company policy only allows customers to have their purchased cryptocurrency be sent directly to a wallet they own and fully control. You would first need to send the Bitcoin from the machine to your wallet. From your wallet, you can send the Bitcoin to whomever you like!

Please be aware that ALL bitcoin transactions are final, meaning that we will not be able to reverse a transaction after you send it. Please be aware of common scams before sending bitcoin.

Can I use cash?

Yes! The machine only accepts cash as payment.

Where is the nearest Bitcoin ATM machine near my location?

Enter your location within our Interactive Map or search by State here: https://www.coinhubatm.com/locations

What are common Bitcoin scams and how can I avoid them?

If the answer to any of the below questions is yes, you are likely being scammed and DO NOT purchase Bitcoin.

IRS/Federal Agency Scam – Is someone calling you claiming to be from the IRS, police, or federal agency claiming that you owe money and must pay with Bitcoin immediately?

Romance Scam – Is a foreign boyfriend you met online asking you to send money? 

Check Scam – Has anyone mailed you a check and asked you to cash it?

Blackmail Scam – Is anyone threatening you and requesting payment in Bitcoin? 

Bill Pay Scam – Has someone told you to pay your electric, IRS, or other bill?

If you aren’t sure, please call us! ONCE BITCOIN IS SENT IT CAN’T BE UNDONE! ALL SALES ARE FINAL AND WE DO NOT OFFER REFUNDS!

I was just scammed sending someone Bitcoin. What can I do?

Immediately notify your issue to Coinhub Support team via email to support@coinhubatm.com or text to (702)900-2037 so that it is reported and necessary steps can be taken to block future use. An information packet will also be provided that outlines in full detail the steps you can take. Below you will also find some details for some of the steps you can take.

 

1) If you provided personal information to the person you send Bitcoins to, you may want to check your credit reporting agencies such as Experian, Equifax, and Transunion to place a freeze on the account and any fraud alerts. Note the phone number the person called you with and as much information so that this information can be used to notify many places in reports. Be calm and try to write down on a blank piece of paper as much as you can remember.

2) Notify Coinhub as well with your report so that it can be reported and logged. Report to your local police station and file a police report.  Together with the information available, the police and authorities will be able to help with steps for their investigations. Make sure to provide them with all the details you can remember!

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If you provided other personal information over the phone to the scammers that you sent Bitcoins to (such as your Social Security Number), you may wish to Call All 3 Credit Reporting Agencies to let them know your information was provided to scammers. You may or may not want to freeze your credit or place a one year, seven year, or active-duty fraud alert on your record. Please ask the representatives at these Credit Reporting Agencies directly to ask what you should to do and give a recommendation.

 

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We are sorry to hear one of our customers may have fallen victim to a fraudulent scheme. Coinhub goes to great lengths to protect our customers from falling victim to fraudulent activity caused by others. Coinhub provides notices and alerts on all kiosk transactions prior to entering into any contractual transaction by authorized users and we provide this information to all so that it can be visible. Coinhub proactively monitors information published by regulators, law enforcement, and the financial services industry to understand emerging fraudulent schemes targeting customers of financial institutions, and implements measures to protect our customers whenever possible. One such protection includes an on-screen warning about the irreversibility of bitcoin transactions, and warns that requests to send money to a government agency are typical of a known scam: https://www.consumer.ftc.gov/blog/2018/12/fake-calls-about-your-ssn

In addition, it is Coinhub’s policy to provide all transaction records and other account information to a customer upon request, and we actively encourage customers to inquire with our support team of your request for your transaction records (user verification is required due to privacy policy). If you believe you were victim of a fraudulent scheme, we encourage you to file a police report and register a complaint with the Internet Crime Complaint Center (https://www.ic3.gov/default.aspx). We recommend having as much information as possible noted in reports to be able to have the best chance of a successful monitoring and investigation by their divisions.

 

 

Don't see an answer to your question?

Our Coinhub support team is here to help. Send us a text or call to 702.900.2037 or email us at support@coinhubatm.com for a same-day response.

Please read through our detailed video Guides and FAQ pages before reaching out as most questions are answered within!

REMEMBER TO BRING

To Buy Bitcoin at a Coinhub Bitcoin ATM you will Need:

Valid Identification

Only required for purchases greater than $2,000.

Mobile Phone

You will receive a one-time passcode while at the ATM.

Bitcoin Wallet

Bitcoin or other cryptocurrency wallet QR code will be needed for our ATM to send to your correct wallet.

Valid Identification

Required for purchases greater than $2,000.

Mobile Phone

You will receive a one-time passcode while at the ATM.

Bitcoin Wallet

Bitcoin or other cryptocurrency wallet QR code will be needed for our ATM to send to your correct wallet.

First time using a Bitcoin ATM?

Coinhub’s guides are very easy to follow and use. Watch us purchase cryptocurrency in under 2 minutes at a Coinhub Bitcoin ATM! No prior account needed, just go straight to the ATM to make your first purchase.

How to Purchase Bitcoin Tutorial. Find the Complete Guide Here:

First time using a Bitcoin ATM?

Coinhub’s guides are very easy to follow and use. Watch us purchase cryptocurrency in under 2 minutes at a Coinhub Bitcoin ATM! No prior account needed, just go straight to the ATM to make a first purchase.

How to Purchase Bitcoin Tutorial. Find the Complete Guide Here:

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Highest $25,000 Daily Limits

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CONTACT INFORMATION:

Text Support:

(702) 900-2037

Email Support:

support@coinhubatm.com

LSGT SERVICES LLC dba Coinhub

MSB Number: 31000261600281

NMLS Number: 2344713